not being a technology person i bought a laptop, norton and office university as ive got two kids at high school, not knowing that you cant use office university unless you actually go to university. i tried to install it and obviously wouldn't let me so i rang save a laptop to return this item and the lady told me in no uncertain terms that it was my fault and they would not accept it back. she told me to find someone at university and sell it on to them- hmm very helpful. i now had to buy office again online- i think their customer service skills are shocking and would never buy anything from them again!!! shame i already nearly spent £700 with them!!