The parcel arrived two days after I've placed the order, which is great, but as far as I am aware, I've ordered a new product. The package was unsealed, it just some scotch on it. The original seal from ASUS was broken. The backpack wasn't in a bag or something like that. The headphones were full of dust, which in my opinion shouldn't be as they were brand new, and also the seal of the mouse was opened. I've sent you an email and you've confirmed that is a new product, not a used one. Then why are the products used? The laptop itself was full of fingerprints and used. This is unacceptable!