Totally unsatisfied with their support..They call them retailer? bought Asus N550LF and found that the Fan just continuously running and then I sent them to look at it. After they tested it then they saying that the Laptop is NOT FAULTY and now I need to pay 42+20+VAT After hearing it I got shock and then quickly went to check the TandC and there is nothing saying about Stupid ENGINEERING FEE, I then mailed to Head manager and he said its not on the TandC and he saying that if I want refund then they will take -25% from it. then I replied Why should I pay for the stupid engineer fee if its not on the TandC! Then he said instead of -25% from refund we r just asking 42+20+VAT=74pound to pay you. Otherwise they will not sent the item back to me! I then replied tnx a lot for giving the experience I appreciate. So Be WARNED!! if you love LAPTOPS you Better buy it from somewhere else but stay away from "SAVEON" LAPTOP! They use their cheap trick to take money from you!