I originally ordered a laptop that got lost in transit which I wasn't overly happy about, while I found the customer services was barely satisfactory I did not find them helpful in fact it reminded me of a talking robot, I then ordered a MSI laptop from yourselves and hey presto it arrived the next day with no issues. But I had to contact customer services again on 12/09 to ask why my next day delivery charge on my original order had not been refunded ? Got told that for some reason this had not been actioned and in 30 seconds it had been actioned and the money was refunded. While I am happy with the laptop I have I am not happy with the need to chase up customer services about things I am advised will be dealt with as matter of course. All in all for price of the laptops about you can't beat these guys but their customer services need looking at as they are not cutting the mustard in my honest opinion