Laptop delivered thursday evening. Due to shift work did not have time to open and inspect it until saturday. The delivery packaging was a grey bag folded several times around the laptop box. After removing the grey wrapping i fould the laptop box very badly dented along the spin. This went straight through to the inner packaging. Which has resulted in screen being smashed and 80% of the screen shattered. Have had to go online and process a replacement but due to working hours have not heard anything back other than an automated message. This may just be a one off and due to someone poorly handling the laptop. I hope the replacemeant will be in great condition and well worth the value. On the positives the process for purchase was simple and easy to complete and the delivery all be it damaged was very quick. Richard