Prior to purchasing my new Acer B113 11.6 inch notebook P/N: NX. V7QEK. 015 I phoned customer service to query the number of USB2 and USB3 ports. The specs on Saveonlaptops web page clearly indicated there were 3 USB2 ports and no USB3 ports. As I needed at least one USB3 port I asked customer service to check this for me as I had researched and discovered that every other company selling this exact model notebook and indeed Acer themselves state that it did have one USB3 and two USB2 ports.Customer services were adamant that their specs could not be wrong and it had just the three USB2 ports only.I was therefore concerned that somehow the notebook might have been a so called 'Grey'import.Anyway knowing I could rely on distance selling regulations to return the item i went ahead and ordered the notebook anyway. And guess what it did have two USB2 ports on the right and one all important (to me at least) USB3 port on the left. The point of this long feedback review is why is it so difficult to check the details correctly and amend them when they are clearly wrong. Given the above criticism I have to praise the extremely fast and well informed delivery process. And the price at Saveonlaptops was much much cheaper then any of their competitors including Amazon. Overall I am very pleased with my purchase but disillusioned with the customer service experience.