Everything went well and the order arrived very fast. I was pleased I paid for 2 day delivery and it actually came the next day. My only complaint is that when I was browsing your website, I had a question about the machine I was thinking about buying. Your website says to ask questions as pictures are just for informational purposes. I emailed and the person who wrote back to me said that they don't actually see the machines, so could only guess what type of screen the laptop had. I personally consider this useless. I wrote back and told them so, and to contact the manufacturer so they could answer my questions. They did this and then answered my question, but I still found the whole thing annoying and unprofessional.