Cannot provide feebback sorry as I have yet to receive my laptop. DPD texted the delivery slot the first day 2 mins before it, as I was returning from a 7am school run, then the second day texted at a similar time AFTER the delivery slot had begun. No tracking number was left. I then had to call a premium rate number which did not give me an alternative option other than to pick up myself from the other side of town, AFTER having to track down the number ( that the driver is apparently not obliged to provide) I called to find out where the depot is as there is no detail on the piece of paper put through my letterbox. DPD also have the incorrect postcode for me so it's lucky the laptop even managed to get this far. I was told it's open til "about 7pm." so hopefully the guestimate will be correct and I won't have a wasted journey after work. I was passed to a manager by a lady who was very apologetic. Unfortunately Matt had no idea how the system had "broken down" but was no apologetic, offered no alternative to me having to drive 10 miles to get it, and referred me to another premium rate telephone number. I would neither use nor recommend saveonlatops again, not because of the products as I still have no idea what they;re like, but because they use DPD, and employ people who don;t go out of their way to help customers who have been inconvienenced by their poor and complicated service that I have experienced. Hope the feedback helps. It will possibly take a huge order of high value to make a different but it's clear that my custom was not important.