There are two problems, and they are probably related. Firstly, the computer box was inadequately packaged. The computer box was loose and unprotected inside a very much larger plastic bag - handy for gripping and throwing across the sorting office.. On collection, the bag was torn and the computer box was damaged in two places. Contrast this with your instructions for packaging any returns - where the requirement is for the computer box to be wrapped in bubble wrap (or equivalent) and secured inside a strong outer box! Why didn't the computer box posted to me have packaging to this standard? The second problem, which may be related to the above, is that while the PC is showing a good internet connection (and was able to perform Windows updates), none of the supplied Apps that need to use the internet (MS Edge, Firefox, Ebay, Booking.Com, etc) will work. I have tried them repeatedly; logged out, then logged in; with no success whatsoever. While I don't claim to be a computer expert, I have set up several new computers in the past with no problems at all - this is the first one that has not worked out of the box. For the reasons stated, I am not confident in the PC that has been sent to me and I ask you to advise me on how to return this PC and get a refund. I don't necessarily want this message to appear as a review - I'm just using it as a means of communicating