Service and delivery excellent from Save on Laptops.Delivered when they said it would be, I was even given an upgrade at no extra cost, all at a great pricet! Don't think I have ever been given an upgrade on anything in my life, so thank you very much. I ordered with the laptop and Norton Antivirus only to find it already had McAfee installed! Might have been better if the company had said it already had antivirus installed you don't need Norton but I may have missed that bit in the description. I'll give the Norton to my daughter, so not a big deal. This is the first laptop I have owned Acer Aspire E1-572, Which recommended too. Though not my first computer I am delighted with it. Once I played around with Windows 8 and tried things out its not too difficult and as a very silver surfer thats a good endorsment for Windows 8. A couple of niggles, the battery life if poor, think you'd be lucky to ge 4 hours, I'm thinking of buying a spare battery for it. Takes a while to down load what you want , there are so many down loads you could have from security to back ups and lots inbetween. It becomes very confusing. All in all very very pleased with my purchase. Thanks again.