The initial order was very quick with friendly, helpful communication from the sales staff. I like the option of being able to collect the laptop from a local shop so I don't have to wait in for delivery! I think this is an excellent option and greatly improves flexibility. The laptop arrived quickly and I received good communication about its dispatch, then arrival. However I had an issue activating the Bullguard I purchased with the laptop. The email I received gave an activation code but no license number and produced an error code. Bullguard could not help without the license number. Also there is no product key or proof of purchase for the Windows 8. I constantly get an error screen requesting this. I emailed sales team Wednesday evening, again twice Friday morning before eventually getting a reply that they are busy and will ring me Monday. Strangely when I was making the order and they were chasing payment they weren't too busy to reply to my emails immediately. So my feedback is mixed, excellent service at point of sale but extremely poor aftersales support so I would recommend my friends avoid this company. There is no point in being efficient supplying the laptop if it cannot be used because of missing product codes and then delaying reply. Its now 5 days since I received the laptop and still cannot use it due to this.