I am very disappointed. The reason is because I paid for an expensive good laptop (msi gs60) and it came with a dead pixel and a port that wouldn't fit my headphones well. These things do happen, however I paid for an early "inspection" along with the laptop so that I wouldn't have to get into the hassle of returns. I didn't complain at first and got used to it. Now after 3 months the internal microphone just stopped picking up sound, and now I have to pay extra to package it and send it for repair. If there were still returns after 3 months I would return that junk back, too bad though.