I spent nearly £3000 on laptops for my company, which included around £300 in warranties. The laptops arrived in good time and were good quality. I assumed the warranty registration info would be sent to me separately. It didn't come and I didn't receive any emails about it until a year later, by which time it was too late to register. (I had completely forgotten since I hadn't received anything and kind of assumed the warranties were ok) I complained and they said it was my fault for not registering in time, and that they had sent emails (I 100% definitely did not receive emails, and I keep 99% of emails for years, especially of that sort). Not even an attempt was made at an act of good faith considering the money I had spent (and might spend in the future). While I accept that I should have registered, there was very little information given except *prior* to sale, where it was very difficult to notice and easy to forget (I had to look it back up to see it). I'm more annoyed at their attitude than anything else. Giving some money back for the warranties would not have made up for losing the warranty itself, but at least it would have made me feel like they valued my custom and care about the customer. Obviously they do not.