1. I am unused to the new Microsoft 8 operating system and there was little explanation of this. 2. When starting the new laptop I was bombarded by different suppliers for passwords and e-mail addresses. As I already have several I was pretty soon in a mess with messages that my password was not recognised. I'm still not sure that the copy of Microsoft 365 I purchased from you will work. 3. Worst of all, in buying this Acer laptop from you I was automatically offered a Norton anti-virus package for £19.99 and bought it thinking I had no other anti-virus cover. Yet the laptop came with McAfee protection, and when I tried to load the Norton programme I was told that some aspects were compromised. In good conscience you owe me £19.99 and you need to ensure you know what is pre-loaded on the machines you sell. As Which magazine currently list this machine as one of their Best Buys I shall be contacting them to outline this lamentable confusion on your part. I hope you will contact me, explain why you made me purchase something I don't require, and refund the money. Thank you, Professor Lawrence Goldman