Disappointed that despite paying for next day delivery, this did not happen (Due on a Saturday). Then staggered to find that on Monday, the Customer Service line did not open until 10.00am. When I did ring, I almost gave up, as it took probably 3 minutes for someone to answer. When I finally got to speak to someone, they were profuse with their apologies, cancelled the extra charge for next day delivery, and ensured delivery the next day (Tuesday). Laptop is fine, and eventually all sorted, but must do better. In particular, they MUST have a better resourced Customer Service line. Not opening until 10.00am is unforgiveable.