This is not the first time I brought a laptop from SaveOnLaptops. The last laptop I brought from them 3.5 years ago is still working. In my case they are ideal to buy cheaper laptops on where I eventually put my own chosen operating system on. Pros: 1. The website is easy to navigate on a laptop to see what you want. 2. Some of the deals are better than elsewhere 3. The customer service staff are polite and answered the phone very quickly when I called. 4. Delivery is done by DPD who text and email you before they deliver so you can change to another day or get your parcel delivered to a neighbour. Cons: 1. As usual when buying online my transaction was stopped by the credit card company as they thought it was a fraudulent transaction. Unfortunately it then wasn't clear when I got my security code whether I had paid the retailer or not so I had to ring them up. This is mainly due to getting an email acknowledgement stating I had paid but seeing account information saying I hadn't. 2.The laptop I brought is described on the site as having a Windows 8 operating system. However when I got it, it had WIndows 7 professional installed on it with 4 discs with Windows 8.1 on it. As the laptop does not come with an internal DVD drive you then have to attach an external one, fight with getting the F12 key to work as the instructions are poor, and then install the discs. 3. Standard delivery is described as taking 4-5 working days. I was not bothered by this and actually it would have been a bonus as then I could guarantee there would be at least one of two people in who got have got the delivery. However the laptop arrived within 36 hours of payment. 4. SaveOnLaptops is a trading name of the Box ltd so it is confusing about what they are called. 5. They charge extra for credit card transactions and paypal. As credit cards give you more consumer protection it's actually worth buying things over £100 on it just incase something goes wrong. This means in some cases their deals are not cheaper than elsewhere where you can pay with a credit card.