The customer service at this organisation is a total disgrace. They get you to transfer your funds to the bank and then put you through the most horrific compliance process with constant demands for paperwork and evidence. They don’t answer phones and the chat doesn’t work. They hide behind the technology and make the process as difficult as possible. The bank is run by compliance and if you have any complexity in your investment profile avoid at all costs if you value your sanity. It is almost impossible to get your money out of the bank once in due to the compliance. Totally appalling experience, escalated to senior management they also don’t care about your experience and hide behind the customer service team. Never use this bank. Avoid. Utterly terrible.