Being a parrot society member and a hobby breeder for over 13 years I have been purchasing from this company for the past few years. They recently let me down with an order over £120 and when I asked where it was a week after they responded by ‘there have been some technical difficulties, would you like your money back’ not the customer service I was hoping for. I emailed giving them every opportunity to rectify matters mentioning that I had referred them onto 100’s of friends over the years but their nasty attitude and pride took priority. Never will I be ordering from them again. There are many small businesses trying their best to start, help those and you’ll feel better for it. Scarlet essentials have forgotten that they too were once a small holding. Can’t wait to see how their arrogance will bring them back down…!!