I ordered a Little Zoo Venturer rat cage from them, which arrived in December. I put together the bottom half with no issues aside from some scratches and discoloration, but did not open the box of the second half until February, when I had gathered enough bits to fill the cage. When I opened it today, I found it has bends and a broken bar, and one of the doors is badly fitted. I emailed the company to ask for a replacement part and they have refused to replace or refund. They've told me to go to trading standards if I don't like their terms, so I have done exactly that. Save yourself the hassle and AVOID. Wish I had read others reviews of similar experiences. Note that they sell as Scarlett's Rat Essentials as well, and deny that it's the same company, but it's Scarlett's Parrot Essentials that appeared on my bank statement.