Worst customer service ever and shady AF
I have never known a company to provide this poor service. Problems started during covid when the only way to speak to someone was to file a complaint. My order arrived with what I thought was the wrong item. After informing them of the error they claimed the item in question was a standard inclusion with the small fragrance I had ordered. I then told them in that case the actual item I ordered was not in the box, to which their response was to blame Royal Mail when I knew for a fact it was not their fault (RM) because the box arrived to me in tact. They then proceeded to close my complaint claiming it was resolved when it was far from it. I then opened another complaint only to be told I needed to fill out a form stating that Royal Mail were at fault and that the information on the form is true and it may be used in court, and then close my complaint again as resolved. Obviously I was not about to sign such a falsehood and opened another complaint. This pattern continued to happen and now on top of this I am unable to update my payment information for my subscription because the website won't let me so, adios scentaddict I will not miss you in the slightest!
3 years ago
scentaddict has a
1.2
average rating
from
43
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.