The level of unprofessionalism demonstrated by this company is astounding. I have sent several emails regarding an order with no response. They guaranteed that if an order was placed by November 5th that it would arrive by December 17th. Why it takes them 6 weeks to deliver books is beyond me. I have initiated several chats and every single agent was disrespectful, unhelpful, and left the chat before my issue was resolved. I also have an unexplained pending balance on my account that none of the agents seem to know anything about. I cannot emphasize strongly enough how incompetent Scholastic employees are. I would award zero stars if I could.