Horrible company. They refuse to refund my 9 year old daughter's money after they said they would. She attended one of their book fairs but put way too much money in her eWallet account. After countless calls including being kept on hold for OVER AN HOUR they said the best they can do is a gift certificate to buy more of their books. They are keeping her money. If you ever buy from this company which I DO NOT recommend at all, definitely do NOT use their "e-wallet" account because you can kiss your money goodbye. Next time I will go to Barnes and Noble. Also I did not get a refund it's impossible to get a refund, so the form below asking me "how easy it was to get a refund" is completely pointless, just like buying books from them.