This company has gone completely down the toilet. I have been a member since 2006 and ordered all the time. A few years ago some of my colleagues started have issues with Scholastic saying they didn't receive part of the checks sent. When they tried this with me, I had made a copy of the order and all of the checks that were mailed together. They didn't charge me further. I now have an order that has been "In process" since January. I have e-mailed 3 times and have gotten a zero response. I do not have time to hold on the phone for an hour while trying to teach. They were already losing business to tablets and I pads, but if this is how they are conducting themselves now, they will be out of business soon.