Although they have good products, there customer service is rated at one of the worst. I signed up for Scholastic in 2021 so that my child can get books buy family and friends giving through a link you can send through shop.scholastic.com. We all know the craziness going on that year, but the link was good and could easily be put on to my social media pages, as well as I could send it out via text. My child was able to get books from 2021 through 2022 and I even put the cash I received into the online wallet for future usage. However, my child changed schools for the next year; and of course Scholastic did recognize the change I put into the profile, which caused issues with the next school year. I could not use the money in the wallet at any physical school bookfair. Since it was a better school, meaning they were given 5 books free through the three bookfairs they had, I was okay with allowing the financial credit when buying through the website that they claim to go to an underserved school. However, this last school year 2023-2024 was even worst, I still had issues with not being able to use the money in the online wallet at the first bookfair. Next they moved the money in the wallet to a gift card and closed my online wallet; and their system refused to allow me to create another wallet. I called about the issue multiple times and "you know it" got multiple answers to my problem. My last call was just a couple months ago about the issue, they told me I had to be present at the school for my child to use the money in the wallet (the online wallet was fixed by then). The schools Media Specialist verified that that was wrong and I actually witness them paying for items using information in the system for another student. I closed my online account, they didn't verify my identity, just my email address, which is scary anyone can close your account. I will not being using their online products and will only buy in the store if needed.