If I could give a 0 zero rating, it would be too good for schuh. I returned a pair of shoes on the 17th of April, they then refused to give me my refund. They actually said I had been given the refund and I wasn't looking in the right place for it. When I emailed looking for my money, I was told to contact Klarna, klarna said no, it's schuhs issue. I contacted schuh again and they said try Klarna again etc. No matter who I spoke to they blamed anyone else, usually me. It took 6 weeks of me emailing, and practically begging for my own money before Klarna finally investigated and low and behold, it had gotten stuck on their side. I received my refund on the 29th of May. 6 weeks after I first returned the shoes! I will NEVER shop in schuh again! It was disgraceful that I had to go through so much stress for 6 weeks to retrieve my own money (minus a return fee,the cheek!!)