Been buying from schuh store in St Albans for many years now but that has come to a end because of the manager there now so rude and unhelpful bought a new pair of kickers for my son first day back at school he feet were bleeding on his heels due to rubbing of the shoe even though they were a perfect fit any I brought them back because schuh advertise 12 months return policy do you think she wanted to help just kept saying there is nothing wrong with the shoes I know nothing visible with them but they were killing my sons feet it took me ages to get a refund I was going to exchange them but not after that or ever again