All I wanted to do was try on a pair of boots but I had to buy them first. They said they would arrive on next day delivery- this didn’t happen. I was going on holiday and wanted to take them with me so I drove over an hour to another Shuh shop to try them on . They were a very tight fit so I asked for a refund. I had to go back to the original shop and wait for the boots to be delivered before I could be refunded. The boots still hadn’t arrived 2 days later so I demanded a refund. After they made a phone call to customer services I was refunded the full amount. I will not be shopping in any Shuh shops again. Avoid.