My wife and I where travelling from Stepps to Edinburgh..having not been on a train for a number of years we were confused as how to get there ...at the station we met a conductor named Dominic ..we explained our dilemma ..and I can only say Dominic took over he took us to Queen St arranged our tickets took us to the platform put us on the train and provided us with excellent customer service and this was before he started his shift .I can't thank him enough for what he did for us .he's an absolute credit to scotrail ...thank you Dominic
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