Scottish Power are and absolute joke Scottish Power are and absolute joke 17 phone calls to the Complaints department 17 different complaints handlers not one phoned back with explanations as to what was going on no finial bill sent in writing 2 attempts to escalate this via the online email as per the company procedures and nothing All this because the took 487 pounds as a finial bill without any notification on the 22 of January 2020 I had not stopped paying my 62 pound a month direct debit and less than 8 weeks before the had refunded my 147 pounds as they said I was over paying??????????????? What a bunch of incompetent morons My advice is do not use them and do not let and friends family use them Imagine this was done to someones elderly relatives it may of been to much for them to take