Well where could I start! Not good things to say about this company its actually pretty disgusting that they are even aloud to trade. I have had the misfortune of having them as a provider and not willingly as I moved into a new property which they were the provider for. It was on pay as you go top up and was missing a key which I was told by the property agent I had to obtain one from the provider Scottish Power cut a long story short I spent close to over 20 hours in the first 2 weeks trying to sort out a new one with them there also turned out to be a fault with my meter which they would only come out once I had run out of electricity!! After that hole great start . They made an appointment for some 1 to come out and fit a smart meter they told me I had to be in which I was and no engineer arrived i called customer care who told me the engineer cancelled and I the customer needed to contact them to find. What a joke of a company do not use!!!