I wish there was zero or -1 rating, unfortunately there is only 1. Daylight robbers with unethical means of asking customers to pay money that they don't vow. Scottish Power is the pathetic supplier and a nightmare. Have recently had a lot of trouble and nuisance from them. I was once a customer with Scottish Power for only 4 months or so. All my payments were made through direct debits and while switching I had paid all the final bills and Scottish Power had confirmed that there is no debt on my account and the account was closed, both gas and electricity. This was back in Jul-2019 to Oct-2019. During the month of Jul-2020, I got a LCS debt collection stating that I was to pay GBP 400 approx. for a bill that was date back to 2018 where I was not the tenant at my current place. I had moved only during the month of Jul-2019 and they ask me to pay for someone else's debt stating that they had made the investigation and concluded that it my me. I had shown the proof of my tenancy date and the final bills that I had paid during Jul-2019 to Oct-2019. I had requested the customer service and had dropped e-mail to contactus to have it sorted. The team had come back and confirmed that I had nothing to pay and my account was closed (both gas and electricity). Unfortunately, the drama did not STOP here. Scottish Power sent me another e-mail notification yesterday stating that I vow them more than GBP 1000 approx for the period of Jul-19 to Nov-19. This is so horrendous where Scottish Power had updated my closed accounts with a reading from my neighbour. Do you guys even have a proper system for accounting or these done manually as when the accountant like to make a customer debt? No wonder my Scottish Power had rating as 1, they are not even worth this. This did not end, when contacted customer care they gave a rude response stating that they will send final bills multiple times and that is how their system works. I had officially switched to another supplier in Sep-2019 and Scottish Power had sent the final meter reading to my new supplier, so where on earth you guys had the guts to falsely update the accounts with new meter readings? If the meter readings were transferred to my new supplier and I had been given a final bill during Nov-19, how on earth can someone update my account with someone else reading and send out a bill of GBP 1000 pounds. The customer agent stated that I had to send the tenancy letter and the supplier bill to prove that my address was wrong. Why should I be spending and wasting my time for the mistake of Scottish Power?????? I had already sent these during Jul-2020 when there was a wrong debt marked against me. Scottish Power should be sued for such actions and having to cause mental trauma for customers who have already left way long back (more than a year) I wish Scottish Power understand and train the staff with basics of fundamentals accounting, I can offer a free training if that is something Scottish Power would source my robbing others customers in daylight.