Like the other 95% of 1 star reviews on this site, I have had a similar dismal experience with Scottish Power. This company needs to be Ashamed, thoroughly ashamed of their Pathetic level of customer service. If I could take them to a court to sue i would, but these big companies with their crooked lawyers would prevent me. I have spent over 106 hours without central heating or hot water. Under a Boiler care plan SP have sent out the wrong engineer (came to fix a radiator !) causing more delay another 24 hours later, a gas engineer who could not fix the boiler. A report then went to SPower claims department, who after repeated calls to them, did not reply, communicate with me in any way for the whole weekend 48 hours ! no matter how many times I called same shitty excuse after shitty excuse, no one calls back to update or move the claim forward. Meanwhile, no heating ,no boiler, my mother who is disabled, over 70, a vulnerable person has had to survive all this, SP you are a bunch of heartless idiots leaving a household with an ill person with no heating for 72 hours, 3 days ! Only on Monday morning, after contacting resolutions, did I finally receive a call back from claims who explained to me that our Bosch boilers are not covered by SP and cover has been cancelled, this has caused me and my family stress and discomfort. I have complained in writing and still received no apology or reply. Such a moronic, incompetent level of service is inexcusable, I want my premium refunded and will appoint a new insurer. Scottish Power is utter rubbish !