Telephone Enquiries to Scottish Power can take Hours to get through!, and when you do, dont expect your records on file to be correct! and best of all if you have a Prepayment Meter and anything goes wrong with it, whereby it has to be changed, "BEWARE": As if you have Credit on the Meter, dont believe Scottish Power when they tell you the Credit will be transferred. Because if you have not kept EVERY RECEIPT FROM THE SHOP OUTLETS THAT SELL ELECTRICITY, YOU CAN NOT PROVE THAT YOU HAVE PUT CREDIT ON YOUR KEY METER, Even though the Meter Registers the Amount of Money. How do I know this? because my friend and myself are both Pensioners, Aged 72 and 68 and we both fought very hard for our Credit money to be returned respectively, £190 and £164, but to no avail. We both gave up, as we were so mentally tired and distraught. You would ask yourself how could this happen in 2020, this day and age, or they're old people and its a mistake. Well, Pensioners don't make mistakes when it comes to paying bills and trying desperately to keep warm in wintertime. Please take heed and try another electricity company.