Dreadful company. Moved house in 2018. SP already supplied to the house so thought I’d stay. Massive mistake! I set up direct debits with them and every month no money is taken from my account. I’ve had to call every single month for nearly three years to tell them the direct debits aren’t in place properly and I’m sick of explaining and wasting my time phoning them. They say I’m in debt by £800. I was only ever in credit with my previous supplier. I can’t afford to pay this outrageous sum outright so am stuck with SP. Totally fed up, they should not be allowed to trade.