Officially the worse company on the planet! After 18 months of continuous errors, misinformation, unresolved complaints, I tried to switch and this company denied me twice for two different reasons which they could not even explain. The worse part of all this is they have on several occasions taken money out of my bank account in error and continued without any advance notice. When I tried to switch, the other power company I tried to switch to, performed a hard credit check which is standard practice, so I now have hard credit check on my credit file for absolutely no reason as I been denied Scottish Power and now when I try to switch again there will be another, which will affect my credit rating. This should not happen. PLEASE AVOID this power company, I’m not sure of the reason for such complete utter consistent incompetence, weather it’s down to lack of adequate staff training, ineffective and outdated processes and systems or just bad leadership at every level, but whatever the reason, I’m not exaggerating when I say dealing with this organisation have left me severely frustrated and depressed. I have since put in a complaint to the Energy Ombudsman and I’ve included the link below if you have had the unfortunate experience with this company : https://www.ombudsman-services.org/complain-now I’m also looking at starting a petition to go to the house of parliament to review the practices of these Energy companies.