I don't know where to begin I don't know where to begin. We were a Yorkshire Energy customer transferred over to Scottish Power. We have our own business trying to survive through a pandemic and SP have tried to take all of £650.50 in credit. We have escalated our complaint three times with SP because of promises and no one seems to know what they are doing. We have phoned Citizen advice twice. Try to get in touch with Ofgem who do not want to know. Emailed Yorkshire Energy administrators who never replied to our email. We have 11 days left so that the Energy Ombudsman can take our case up as you have to let SP 8 weeks to resolve our complaint. The problem is we requested a refund of £367.27 before they could spend it all. We have now cancelled the direct debit with SP. They are now saying that we have had the money into our bank account and we have received nothing. We have been at our wits end with this company and will be so pleased when we go to our new supplier on the 7 March. If we get no joy with the Energy Ombudsman we will take this higher as we feel for so many people trying to resolve their problems with SP. We are so angry that this company should not be allowed to operate and I don't know what Ofgem is doing about it as it is disgusting how they are continuing to work. WE WILL NOT GIVE UP until we get our money into our bank account. I do believe that SP is under investigation by the powers to be. SO EVERYONE OUT THERE DO NOT GIVE UP but change to another supplier and cancel your direct debit.