Update 4 - 18/03/21 hopefully in progress. We have now put our three complaints into the hands of the Energy ombudsman after 8 weeks of waiting to take our case up. We have also emailed a letter to our MP in West Dorset to also take up our case with Scottish Power in Parliament. We never ever want to have dealings with Scottish Power again. My advice to anyone is go to another energy supplier as quick as you can otherwise they will take all of your money and more. GOOD LUCK to everyone you will need it. Go to your Energy Ombudsman as it seems to be the only way to go and keep records of everything and make sure your correspondence does not disappear from Scottish Power. SCOTTISH POWER please do not get in touch with us with your automated reply as this matter is OUT of our hands.