I so have to compliment one of the customer service's staff. His name is Rash from Birmingham office. After 3 months of trying to understand why my bill got increased by 100% and every time I have called the customer service, the answer I got, was that I couldn't do anything to change it and I was forced to pay it, which it didn't make sense, because my contract had started 4 months before and from those 4 months, 2 months I was away from home, meaning I could have not spent that much of electricity that could justify an increase of 100%. So after 3 months of trying to sort out this issue and not being able to, I decided to close the account and switch to another supplier. Another surprise came when I decided to close the account. Scottish Power system said I had to pay £600.00 to close it. Of course, I didn't accept it and decide to contact again customer service. Luckily, this time a very nice, attentive person from the staff understood my point of view and because of him, I am writing this review. Rash from Birmingham office needs all the stars in the world for being so professional and get to his hands this situation. He managed to close the account for £300, half of the calculated amount initially. I wish the world would have more people like Rash in their customer service team.