DO NOT USE THIS COMPANY! After on going battles to get my refund since December 2020, I was informed my refund would be processed 16th March 2021. The refund never arrived and was told countless times to wait 20 days. 1 month later I was STILL told to wait 20 days even though it was a month later. Today 20th April 2021 they have just told me that my refund in March was never processed!!!!! They have lied and mugged me off completely but at least I now have proof. Good luck dealing with my ombudsman complaint and I’ll see you in small claims court. Shame on you for scamming people in these times.