I gave 1 star because I am unable to give less. We were with another power provider who went out of business during our contract. We were transferred to SP. Our details were also transferred. Wrong. We were sent a bill for nearly £400. apparently, after managing to get through and speak to someone (hour long phone call!) we were being billed quarterly rather than monthly direct debit and the bill had been sent to the wrong email address. It was agreed SP would send me a paper bill to my home address (it would take about 5 - 6 days to arrive) and i would pay by installments. Today (2 days after the call) i had a phone call. I couldnt answer so googled the number which turned out to be debt collection. I'm disgusted to say the least. I didnt sign up with SP. Apparently I was emailed (to the wrong email address) informing me of the change. Considering i have made arrangements to pay the bill by installments when the bill arrives, why is the debt section contacting me?