Run away like a nun avoiding brothels. Appalling. It's almost unbelievable how bad they have been. Moved into a new property Sept 2020 which they provided for. Took innumerable frustrating phone calls for months to sort out issues including: - finding our house and meters (5 months to solve) - changing the postcode which they had down as incorrect - getting set up as a new register 3 times - disconnected (several times suspiciously when they struggled to find the house) 5 times Finally, in June have had a welcome pack and initial.bill that was due a week before we even received the letter. This was also using the wrong postcode I informed them off 3 times with my name spelt wrong with the wrong pronoun!!! Every time I called it took hours on hold going through several departments to the most dodgy sounding call centre with awful service. Run away like a nun avoiding brothels.