SP sent debt collectors to my door for a meter that was removed from the property 6 months before I moved in. They forced me to pay a bill of £1500 and told me the charges were just my usage. I had never received a bill in 18 months. I spent months complaining to get my money back. 5 Feb 2021 I submitted a complaint, they still haven't dealt with it. 17th March 2021 I escalated to the director support team, to date NO-ONE has called me back. For 12 months I have been receiving letters at the property for a person who moved out in November 2018. I have sent everyone of these letter back, and today I have received another letter for this person saying debt collectors are again going to come to my door. The staff are incompetent. The systems aren't fir for purpose. The management and directors DO NOT CARE. Worst company I have EVER come across. Avoid. Avoid. Avoid. Go onto Twitter and #scottishpower and read the HELL that they put customers through. Disgusting!