This Company is a plague on the Public, the Regulator and Ombudsman have no effect as they are to big. They need to lose more customers and shut them down. Customer Service is none existant, run by a woman who no longer works there ( they can't even keep that up to date). The staff are arrogant (most of them in Delhi I think) , ineffective, incompetent, ignorant, and would wear out bouncing if they worked for me. They lied to British Gas when I tried to switch, and even when reminded of their legal obligation to do so will not provide copy of the communication to help me sue them. I never.owed them a penny. Reviews don't lie, their customers say they are rubbish (can't use the expletives I would like). Owned by a Spanish Company it's no more Scottish than BMW. Save yourselves go elsewhere, do it now, don't wait till you need them or want service it will be to late.