Bad is a understatement, this company sorts the so called best tariff and then deny setting it up, change without you knowing and deny when you find out, When they get you in debt by selling you a tariff which will cost you more in the long run you cant leave as you owe them money. You then arrange to pay the money back they set you up on a payment plan if you cant afford the full amount. The emails come through as all set up then they again cancel and yet again deny doing this , you keep going round and round in circles as the right hand does not know what the left hand is doing. Even don't communicate with Ombudsman thinking they are above the Law, then try and fob you offer with a 50£ credit and a sorry letter, well Scottish Power stick that where the sun don't shine. CLOWNS 1 Star too many