Absolutely appalling customer service! I closed my account a couple of months ago because I moved to another country and my account is in credit because they had been overcharging me for my consumption. I have always paid by direct debit, but they are somehow claiming they cannot refund me the money they owe me by bank transfer and the only way is by cheque. I have explained a thousand times already to the many different agents I have spoken with via chat, phone, and email that I no longer live in the country, but they give me no solution. How is it possible that they cannot pay me via the same bank account I have used throughout all these years?? What's even worse, they have stopped replying to my emails, have somehow cancelled my access to the live chat, and are ignoring my requests to call me. They are clearly trying to keep my money!! AVOID THIS COMPANY AT ALL COSTS!! I have had issues with them since the very beginning, and this is just the straw that broke the camel's back. Worst company and worst customer service ever!! If I could give them a zero I would!