They were actually good to begin with (even though when I moved to them 2 years ago when my agreed meter reading was not setup/was not applied as agreed - which resulted in me needing to call them multiple times, make a complaint and then for this to be done!! :( ) They have gotten a lot WORSE! AVOID!! They scared my mum (pension age) into an expensive tariff due to the energy price rises - leaving her no time to consider!!! That's disgusting! The last few months have been awful in communication, make false promises they DO NOT fulfill, their focus on making money off people/their need for expensive tariffs (trying to scam and make money off people in the time of crisis when they have promised to help people in such cost-of-living & energyprice rises crisis! Lies!!! Lies to entice people and get them hooked into expensive tariffs to make money of you!) AND their LACK OF TRUST and TRANSPARENCY where they have lied, made false promises they didn't fulfill is the worst thing for me -- this is the reason for me leaving them and moving to Octopus later this month! Thank god ! DO NOT go with Scottish Power DODGE A TERRIBLE ENERGY PROVIDER by going elsewhere - I've heard great things about Octopus by friends and associates!