I can honestly say Scottish Power provide the worst customer service I have ever received; I’m honestly serious. You have no choice but to call their hotline; and you will wait at least 30-45 mins on a good day. I usually am kept waiting between 1.5-2 hours. I am often cut off by their phone line before talking to anyone. Their chat function is laughable and again you will be kept waiting for an age before you can speak to a person rather than their bot. I was discouraged from raising a complaint about a legitimate failing on their end. Their reps gave me wildly varying information and they are making it incredibly difficult for me to move from a prepayment to a direct debit meter. Their app is faulty very frequently which has led to payments not going through so my energy cuts off regularly. I have a young family and have been brought to tears which how badly I have been treated in an age where energy prices are rising exponentially. I would urge any prospective customer of Scottish Power PLEASE to reconsider and use a different energy provider, they are honestly appalling.