We've been with Scottish Power since we moved into the house 7 years ago. But, now customer service is absolutely awful. They advise you to use webchat, who in turn tell you to ring Scottish Power on 03452700700 which is a completely different number to the one that is on the bills. You try and ring them and the office is closed, even though they state Saturdays are open 8.30 - 1 p.m. All you get is a recorded message stating they are dealing with a large number of calls and the waiting time is in excess of 30 mins. then they state that the office is closed. I've sent emails explaining things, but never get replies. Not sure what they want there customers to do if they won't talk to them. If we didn't pay our bills they would be on to us straight away.