I have called them so many times,used the chat and emails in vain, got through to their call centre today after one hour waiting, was put on hold for a while then got told they're having smart meter issues today. I kept insisting my issue been there for 3 weeks since my smart meter was installed but they did nothing to help. As iam writting this my gas went off around 6pm and my worry now is my electricity on meter is getting low. I have tried top up so many times since Saturday in vain, will have to choose staying cold again and staying in darkness tomorrow or going to work to earn a living, it is absurd.