I cant stress enough how awful Scottish Power are, the WOST providers ive ever been with. Been trying to contact someone now for 2 days, been without gas with my 2 small children for 4 days now. Someone said they'd call me back yesterday, had no phone call back and since been trying to contact them to sort the issue out. The advisor didnt help me at all and didnt seem bothered about my issue and didn't want to help. If anyone knows how to switch providers, please let me know! I'm almost in tears about this. I've been trying to top up via the app however the payments dont seem to be transferring to the meter and just keeps saying i owe £12 on my meter. I cant have a hot shower neither put my heating on and i have 2 young kids in the house. Scottish power dont seem to be helping me, their online chat is useless and may aswell be none exsistant.